Posted by: dorothy in MyBlog on Sep 03, 2009
Pre-Conference Workshop
Becoming as Service Icon in
90 Minutes a Month
November 12th 6 pm to 9 pm
Cost: $69.00 + gst Saskatoon Travelodge
In this session, bestselling business author Jeff Mowatt shares low-cost high-return methods to not only retain employees, but also motivate them to provide exceptional service. The result is increased staff retention, strengthened customer loyalty, and enhanced team spirit.
As a manager, supervisor or business owner attending this session, you will learn how to:
· Boost staff retention and morale by tapping into the #1 employee motivator (hint: it isn’t money or recognition).
· Adjust your organization’s culture to build greater customer and employee loyalty.
· Help your team to adapt easily to shifting customer needs and expectations.
· Empower employees to make better decisions – without you.
· Establish service standards that are actually welcomed by frontline staff.
· Eliminate the biggest people problems that cause employees to quit.
· When it comes to retaining staff and enhancing service, forget about wasting time and money on raises and perks.
· Treat yourself to these entertaining sessions with customer service strategist and award winning speaker, Jeff Mowatt. For more information check out www.jeffmowatt.com.